Versions Compared

Old Version 4

changes.mady.by.user Christopher McBride

Saved on

compared with

New Version Current

changes.mady.by.user Christopher McBride

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
  • How can I add or change a named member?
    • The Primary Named Adult may add or change the second named adult on a membership or leave it blank in lieu of a guest by reaching out to membership@nashvillezoo.org.
  • How can I change my address?
  • How can I change my phone number?
  • How can I change my email?
  • How long does a Zoo membership last?
    • One year Zoo memberships are annual, expiring 12 months after purchase. Two year Zoo memberships last two years, expiring 24 months after purchase.
  • How can I get my membership card?
    • Membership cards may be accessed via our Zoo app, downloaded digitally via our website, or physically printed onsite at the Membership Building.
  • Does my membership cover any other zoos or reciprocal facilities?
    • Yes, please see the Reciprocal Zoos list on the membership page of our website.
  • Does my membership cover after hours events?
    • Members receive a special rate for most after-hours events. Visit our website for more information.
  • Does membership include parking?
    • Yes, membership includes free parking.
  • How do I locate my membership number?
    • Your membership number is located on the confirmation. You may also ask us to help find it for you or reach out to membership@nashvillezoo.org.
  • Are memberships tax deductible?
    • No, memberships are not tax deductible since the value of the tangible benefits (Zoo visits and parking) exceed the fee.
  • How can locate the order number for a Gift Certificate?
  • How can I buy a membership Gift Certificate?
    • Visit the membership page at nashvillezoo.org and select the option for Gift Certificate which starts when redeemed.
  • Can I buy a gift card for a specific amount for general use?
    • All gift certificates are for a specific level of membership rather than an amount that can be used at the recipient’s discretion.
  • If I upgrade to a different level or add the rides pass is the cost prorated?
    • No, it is assumed that the amount will be recouped prior to expiration.
  • How do I make member reservations to visit?
    • Members do not require reservations to visit during regular Zoo hours. Simply present your membership card and ID at entry.
  • Why does my renewal order fail to process?
    • While there could be various reasons, the best solution is to log out and process your transaction as a new membership using promo code NEW20.
  • Why does my renewal order say there is a billing error?
    • If you received an error at checkout, it may be due to a discrepancy in the billing information which you will need to confirm with your financial institution. The order will not process if the financial institution returns an “invalid billing” response when the order is submitted. This may happen if the billing name and address do not exactly match. This could be as simple as entering "Drive" vs "Dr" or omitting a middle initial. Unfortunately, we do not have access to this data to determine the issue but can try to process by phone. Also, keep in mind that using your browser's autofill function sometimes inserts spaces that cause issues during the verification process.
  • Why does my discount code say it is invalid?
    • This may be caused by a space entered before or after the promotion code. Also, some codes are only valid on specific transactions – such as renewal of a current membership. If you have verified all information is correct, please reach out to the membership department at membership@nashvillezoo.org for assistance.
  • How can I receive the discount for having SNAP or WIC benefits?
    • The SNAP or WIC rate of $100 off the cost of the Household level membership is available onsite only at the Membership Building during regular Zoo hours.
  • Do you offer discounts for Foster Families?
    • Yes, the Foster Family rate of $100 off the cost of the Household level membership is available onsite only at the Membership Building during regular Zoo hours. An ID and Tennessee Kids Belong or Foster Friendly Tennessee ID card is required.
  • How can I redeem my Gift Certificate?
    • Gift certificates may be redeemed onsite at the Membership Building during regular Zoo hours.
  • Can I apply recent admission fees to upgrade to membership?
    • Yes, visit the Membership Building or reach out to Membership@nashvillezoo.org with the order number from your admission for more information.
  • Do you have discounts on renewals?
    • Yes, we offer a $20 discount on renewals, if you haven’t received an email with the promotion code, email membership@nashvillezoo.org.
  • Do you offer discounts for senior citizens?
  • Do you offer discounts for military personnel or veterans?
  • Do you offer discounts for educators?
  • Do you offer discounts for homeschool teachers?
  • Can I combine more than one discount on a membership?
    • No, we do not stack discounts. Only one offer may be applied.
  • How can I upgrade my membership to a different level?
    • Visit the Membership Building or log in on the website to see upgrade options.
  • Do you offer memberships for groups?
    • No, memberships are specific to named adults and their children or grandchildren. Our Group Sales department can provide assistance group tickets.
  • How can I add the Unlimited Rides Pass to my membership?
    • Visit the Membership Building or log in on the website to see available upgrade options.
  • How many children are included on a membership?
    • Member children are defined as the children or grandchildren under age 21 of the Primary Named Adult.
  • Why has your definition of eligible children changed?
    • The eligible children on a membership have always been defined as the children or grandchildren, under age 21, of the Primary Named Adult. At one time, an abbreviated description of "up to 6 eligible children" was provided which led to some members misinterpreting this to include any 6 children without recognizing the eligibility requirements. We now simply state that any children who are not the children or grandchildren, under age 21, of the Primary Named Adult will need to visit using one of the Guest allowances, if available, or will need to have admission tickets.
  • Do any memberships cover grandchildren?
    • Yes, member children are defined as the children or grandchildren under age 21 of the Primary Named Adult.
  • How can my guest bring my children without me?
    • A Guest may visit with the member children by presenting both the membership card and a copy of the ID of a named member. A Guest may not visit alone.
  • Who is considered an eligible child on a membership?
    • Member children are defined as the children or grandchildren under age 21 of the Primary Named Adult.
  • Who qualifies as a Guest of a member?
    • A Guest, if indicated on the membership, may be anyone aged 2 or older.
  • Which membership is best for one adult and one child?
    • The Dual level would be the best option.
  • How many guests are included on the Single level?
    • The single level covers one named member.
  • How many guests are included on the Dual level?
    • The Dual level covers either two named members or one named member and one guest.
  • How many guests are included on the Household level?
    • The Household level covers either two named members or one named member and one guest. It also includes the children or grandchildren under age 21 of the Primary Names Adult.
  • How many guests are included on the Household Plus level?
    • The Household Plus level covers two named members, one guest, and the children or grandchildren under age 21 of the Primary Named Adult.
  • How many guests are included on the Safari Set level?
    • The Safari Set level covers two named members, two guests, and the children or grandchildren under age 21 of the Primary Named Adult.
  • What are the prices of each membership level?
    • Single
      • $100
    • Dual
      • $140
    • Household
      • $180
    • Household Plus
      • $215
    • Safari Set
      • $265
    • You can also add the Unlimited Rides pass to each membership level for only $75 more.
  • What are the benefits of being a member?
    • Free Zoo admission and parking during regular hours for a full year
    • 10% discount on concessions and retail purchases
    • $1 discount on stroller and manual wheelchair rentals
    • $2 discount on Zoo admission for additional guests
    • Member rates for eligible education programs and special events
    • Discounted admission to over 170 zoos and aquariums nationwide. Visit our website at www.nashvillezoo.org for details.
    • Email updates about new exhibits, animals, programs and more
    • A Digital Membership card accessible both online and through the zoo’s mobile app
  • What if my child is coming without me?
    • The eligible child or grandchild should bring:
      • Membership card (or a copy of the front and back of the card)
      • An ID for the Primary Named Adult (or a copy of a listed adult’s driver license)
    • Remember, the person accompanying your child will need to pay applicable admission fees, unless your card has a Guest listed on the back of the card.
  • What if I am buying a membership for someone else?
    • Buying a membership gift voucher is the easiest way to give a membership to someone else!
    • Membership gift vouchers do not expire.
    • The confirmation, which contains the order number, is sent via email to the purchaser. Forward this to the recipient or create your own certificate, just make sure that the order number is included. 
    • The recipient will activate their membership by presenting the gift voucher or the order number to the Membership Sales Building upon their first visit [during regular Zoo hours].
    • New or lapsed memberships begin the day the voucher is redeemed. A voucher applied to an existing membership will extend that membership by one year.
  • What if I want to renew a membership on behalf of someone else?
    • You will need their member number, last name, membership level desired, and the names they wish to list on their membership. You can do this online or onsite.
  • What are gift vouchers and is there any special information I should know?
    • Gift vouchers do not expire.
    • Vouchers are not assigned to a specific recipient in our system - the bearer may redeem.
    • Vouchers must be redeemed onsite at the Membership Sales Building.
    • New or lapsed memberships begin the day the voucher is redeemed. A voucher applied to an existing membership will extend that membership by one year.
    • The voucher cannot be redeemed for cash and can only be redeemed for a membership.
  • Does the Unlimited Rides Pass, also known as the Uride Pass, include everyone on a membership?
    • Yes! It covers everyone included on the membership.