• Membership may be reached at extension 133 and is responsible for the following...
  • Membership purchases
  • Membership renewals
  • Gift Membership sales
  • Gift Membership redemptions
  • Membership information updates such as name, address, e-mail, and telephone number
  • Membership benefits
• Guest Services may be reached at extension 171 and is responsible for the following...
  • General Admission ticket sales
  • General Admission ticket refunds
  • General Admission ticket date and/or time changes
  • Event ticket sales such as Zoolumination, Boo at the Zoo, Brew at the Zoo, etc.
  • Event ticket refunds such as Zoolumination, Boo at the Zoo, Brew at the Zoo, etc.
  • Stroller rentals
  • Electric Wheelchair / ECV rentals
  • Lost and Found
• Events may be reached at extension 173 and is responsible for the following...
  • Birthday parties
  • Summer Splash
  • Summer Music Series
  • Information about events such as Zoolumination, Boo at the Zoo, Brew at the Zoo, etc.
• Group Sales may be reached at extension 179 and is responsible for the following...
  • Bulk ticket sales
  • Weddings
  • Corporate Events
  • Venue Rentals
  • Groups that are not school field trips
• Gift Shop may be reached at extension 151 and is responsible for the following...
  • Retail
  • Plush
  • Zoo-themed merchandise
• Education may be reached at extension 143 and is responsible for the following...
  • School Field Trips
  • Homeschool Days
  • Summer Camp
  • Teddy Bear Clinic
  • School Programs / Outreach Programs
• Backstage Pass may be reached at extension 145 and is responsible for the following...
  • Behind-the-scenes tours
• Safety may be reached at extension at 209 and is responsible for the following...
  • Banned Items
  • Parking
  • Stolen Items
  • Injuries
• The receptionist may be reached at extension 100 and is responsible to assist with other issues not listed above.