- How can I change a named member?
The Primary Named Adult may add or change the second named adult on a membership or default it to Guest by reaching out to membership@nashvillezoo.org. - How can I add a named member?
The Primary Named Adult may add or change the second named adult on a membership or default it to Guest by reaching out to membership@nashvillezoo.org. - How can I change my address?
The Primary Named Adult may change the address on file by reaching out to membership@nashvillezoo.org. - How can I change my phone number?
The Primary Named Adult may change the phone number on file by reaching out to membership@nashvillezoo.org. - How can I change my email?
The Primary Named Adult may change the email on file by reaching out to membership@nashvillezoo.org. - How long does a Zoo membership last?
Zoo memberships are annual, expiring 12 months after purchase. - How can I get my membership card?
Membership cards may be downloaded digitally on our website or physically printed onsite at the Membership Building. - Does my membership cover any other zoos or reciprocal facilities?
Yes, please see the RECIPROCAL ZOOS list on the membership page of our website - Does my membership cover after hours events?
Members receive a special rate for most after-hours events. - Does membership include parking?
Yes, membership includes free parking. - What does membership include?
Membership includes free admission and parking during regular Zoo hours as well as onsite discounts and special rates on after hours events. The full benefits list can be found on the membership age of our website. - How do I locate my membership number?
Your membership number is located on the confirmation; you may also reach out to membership@nashvillezoo.org. - Are memberships tax deductible?
No, memberships are not tax deductible since the value of the tangible benefits (Zoo visits and parking) exceed the fee. - How can locate the order number for a Gift Certificate?
Reach out to membership@nashvillezoo.org with the name and email of the purchaser as well as the approximate purchase date. - How can I buy a membership Gift Certificate?
Visit the membership page at nashvillezoo.org and select Gift Certificate starts when redeemed. - Can I buy a gift card for a specific amount for general use?
All gift certificates are for a specific level of membership rather than an amount that can be used at the recipient’s discretion. - If I upgrade to a different level or add the rides pass is the cost prorated?
No, it is assumed that the amount will be recouped prior to expiration. - How do I make member reservations to visit?
Members do not require reservations to visit during regular Zoo hours, please present your membership card and ID. - Why does my renewal order just spin and not process?
While there could be various reasons, the best solution is to log out and process as NEW using promo code NEW20. - Why does my renewal order say there is a billing error?
If you received an error at checkout, it may be due to a discrepancy in the billing information, which you will need to confirm with your financial institution, the order will not process if the financial institution returns an “invalid billing” response when the order is submitted. This may happen if the billing name and address do not exactly match. This could be Drive vs Dr., or a middle initial, we do not have access to this data to determine the issue but can try to process by phone. Additionally, using autofill sometimes inserts spaces that throw off the authentication [so you may need to manually enter it] - Why does my discount code say it is invalid?
This may be because a space is being entered before or after the promotion code. Some codes are only valid on specific transactions, such as a current membership. If you are not entering spaces please reach out to the membership department at membership@nashvillezoo.org to determine the cause. - How can I receive the discount for having SNAP or WIC benefits?
The SNAP or WIC rate of $100 off the cost of the HOUSEHOLD level membership is available onsite only at the Membership Building during regular Zoo hours. - Do you offer discounts for Foster Families?
Yes, The Foster Family rate of $100 off the cost of the HOUSEHOLD level membership is available onsite only at the Membership Building during regular Zoo hours. Requires an ID and Tennessee Kids Belong or Foster Friendly Tennessee ID card. - How can I redeem my Gift Certificate?
Gift certificates may be redeemed onsite at the Membership Building during regular Zoo hours. - Can I apply recent admission fees to upgrade to membership?
Yes, visit the Membership Building or reach out to Membership@nashvillezoo.org with the order number from your admission. - Do you have discounts on renewals?
Yes, we offer a $20 discount on renewals, if you haven’t received an email with the promotion code email membership@nashvillezoo.org. - Do you offer discounts for senior citizens?
Yes, we offer a $20 discount, please email membership@nashvillezoo.org - Do you offer discounts for military personnel or veterans?
Yes, we offer a $20 discount, please email membership@nashvillezoo.org - Do you offer discounts for educators?
Yes, we offer a $20 discount, please email membership@nashvillezoo.org - Do you offer discounts for homeschool teachers?
Yes, we offer a $20 discount, please email membership@nashvillezoo.org - Can I combine more than one discount on a membership?
No, we do not stack discounts, only one offer may be applied. - How can I upgrade my membership to a different level?
Visit the Membership Building or log in on the website to see an upgrade option. - Do you offer membership for groups?
No, memberships are specific to named adults and their children or grandchildren. Our Group Sales department can provide quotes on group tickets. - How can I add the Unlimited Rides Pass to my membership?
Visit the Membership Building or log in on the website to see an upgrade option. - How many children are included on a membership?
Member children are defined as the children or grandchildren under age 21 of the Primary Named Adult. - Why has your definition of eligible children changed?
The eligible children on a membership have always been defined as the children/grandchildren, under age 21, of the Primary Named Adult. The abbreviated version was "up to 6 eligible children", which led to some members interpreting that as any 6 but not recognizing the "eligible" requirements. We have simply started using the expanded version of the text. Any children who are not the children/grandchildren, under age 21, of the Primary Named Adult will need to visit as one of the GUEST allowances [if available] or will need to have admission tickets. - Do any memberships cover grandchildren?
Yes, member children are defined as the children or grandchildren under age 21 of the Primary Named Adult. - How can my guest bring my children without me?
A Guest may visit with the member children by presenting both the membership card and a copy of the ID for the named member. A Guest may not visit alone. - Who is considered an eligible child on membership?
Member children are defined as the children or grandchildren under age 21 of the Primary Named Adult. - Who qualifies as a GUEST?
A Guest, if indicated on the membership, may be anyone aged 2 or older. - Which membership is best for one adult and one child?
The DUAL level covers either two named persons or one named and one guest. - How many guests are included on the Single level?
The single level only admits the named member. - How many guests are included on the Dual level?
Depending on how you have structured it, the Dual level covers either two named members or one named and one guest. - How many guests are included on the Household level?
A : Depending on how you have structured it, the Household level covers either two named members or one named and one guest plus the children or grandchildren under age 21 of the Primary Named Adult. - How many guests are included on the HOUSEHOLD PLUS level?
The Household Plus level covers two named members, one guest plus the children or grandchildren under age 21 of the Primary Named Adult. - How many guests are included on the SAFARI SET level?
The SAFARI SET level covers two named members, two guests plus the children or grandchildren under age 21 of the Primary Named Adult.